Refund policy

NOKLI MALTA Returns & Refund Policy

Last updated: 26 July 2026

At Nokli Malta, we want you to be happy with your purchase. If you change your mind, you have the right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason, subject to the conditions below.

1. Your 14-Day Right to Cancel

If you purchased a product from our website, you have the right to cancel your order within 14 days from the day you receive your order.

To exercise this right, simply contact us at noklimalta@gmail.com before the 14-day period expires and let us know that you wish to return your order. Please include your name, order number, and the reason for your contact (optional).

Once your return request has been received, we will provide instructions on how to return your item.

2. Conditions for Returns

To be eligible for a refund following a change of mind, products should:

  • Be returned within the applicable return period.

  • Include any accessories, manuals and original packaging where reasonably possible.

  • Be handled only as necessary to establish their nature, characteristics and functioning, as you would be able to do in a physical shop.

If a product has been handled beyond what is necessary to inspect it, we may reduce the refund to reflect any loss in value, where permitted by applicable law.

For hygiene reasons, customers should not use hair-styling products if they intend to return them following a change of mind.

This does not affect your statutory rights if a product is faulty, damaged, incorrect or not as described.

3. Return Shipping Costs

Unless the product is faulty, damaged, incorrect or not as described, you are responsible for the direct cost of returning the product.

We recommend using a tracked delivery service and keeping proof of postage until your refund has been processed.

Returns should only be sent after receiving return instructions from us.

Return Address

Nokli Malta
77 Victory Street
Birkirkara BKR 2695
Malta

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Where your cancellation complies with applicable consumer protection law, your refund will be processed using the same payment method used for your original purchase.

Where required by law, we will also reimburse the cost of our standard delivery option. Any additional delivery charges resulting from selecting a more expensive shipping method may not be refundable.

We may withhold your refund until we receive the returned goods or until you provide satisfactory evidence that you have sent them back, whichever occurs first, where permitted by applicable law.

Please note that your bank or payment provider may require additional time to process the refund.

5. Faulty, Damaged or Incorrect Products

Please inspect your order as soon as you receive it.

If your product is:

  • Faulty or defective;

  • Damaged during delivery;

  • Incorrect; or

  • Not as described,

please contact us as soon as possible at noklimalta@gmail.com.

To help us resolve your claim quickly, please include:

  • Your order number;

  • A description of the issue; and

  • Photos or a short video where appropriate.

We will assess the issue and provide an appropriate remedy in accordance with applicable Maltese and European consumer protection law.

Your legal rights regarding faulty or non-conforming goods are separate from your 14-day right to cancel.

6. Exchanges

We do not offer direct exchanges.

If you would like a different product, please return your original item in accordance with this policy and place a new order through our website.

7. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at noklimalta@gmail.com.

If your order has already been shipped, you may still exercise your statutory right to cancel by following the returns procedure described above.

8. Non-Returnable Items

The right to cancel does not apply where an exception under applicable law exists, including (where relevant):

  • Products made to your specifications or clearly personalised;

  • Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery;

  • Perishable goods; and

  • Gift cards.

These exceptions do not affect your statutory rights where goods are faulty, damaged or not as described.

9. Contact Us

If you have any questions about returns, refunds or your order, please contact us:

Nokli Malta

77 Victory Street
Birkirkara BKR 2695
Malta

Email: noklimalta@gmail.com

Please include your order number whenever possible.

10. Your Consumer Rights

Nothing in this Returns & Refund Policy limits or excludes any rights you may have under applicable Maltese or European Union consumer protection legislation.

Where this policy differs from mandatory consumer protection law, the applicable law will prevail.