Shipping policy

Shipping Policy

Last updated: 28 July 2026

Thank you for shopping with Nokli Malta.

This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

1. Shipping Area

Nokli Malta currently delivers throughout Malta and Gozo.

We do not currently offer international shipping.

2. Order Processing

Orders are processed after full payment has been successfully received.

Orders are normally processed within 1–2 business days.

Orders placed on weekends or Maltese public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email.

3. Delivery Times

Estimated delivery within Malta and Gozo is typically 1–3 business days after dispatch.

Delivery times are estimates only and may vary during busy periods, public holidays or due to circumstances outside our control, including courier delays.

4. Shipping Charges

Shipping costs are calculated and displayed during checkout before you complete your purchase.

Any promotional offers, including free shipping where applicable, will also be displayed during checkout.

5. Delivery Address

Please ensure that your delivery address and contact details are correct before completing your order.

Nokli Malta cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.

If you notice an error after placing your order, please contact us immediately at noklimalta@gmail.com. We will do our best to update your delivery details before your order has been dispatched.

6. Failed Deliveries

If delivery cannot be completed because:

The delivery address is incorrect or incomplete;
No one is available to receive the parcel where a signature or attendance is required; or
The parcel is returned to us,

we will contact you to arrange re-delivery.

Additional delivery charges may apply if a second delivery attempt is required.

7. Damaged, Incorrect or Missing Orders

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, incomplete or you receive the wrong item, please contact us as soon as possible at noklimalta@gmail.com.

To help us resolve the issue quickly, please include:

Your order number;
A description of the issue; and
Photographs of the product and packaging, where applicable.

We will investigate the matter and provide an appropriate remedy in accordance with applicable Maltese and European consumer protection law.

8. Delivery Delays

While we aim to deliver orders within the estimated delivery time, delays may occasionally occur due to circumstances beyond our reasonable control, including:

Adverse weather;
Courier delays;
Public holidays;
Technical issues; or
Other unforeseen events.

If your order is significantly delayed, we will keep you informed whenever possible.

9. Undelivered Orders

Unless otherwise agreed, orders will be delivered without undue delay and, in any event, within the timeframe required by applicable Maltese and European consumer protection law.

If we are unable to fulfil your order within the required timeframe, we will contact you to discuss the available options, including a refund where applicable.